High turnover rates in the hospitality industry has always been high, but the recent numbers are staggering.
In 2016 the US Bureau of Labor Statistics reported that the hospitality turnover rate was over 70%. Along with the usual migration of teenagers and students, this statistic also reflects the rising trend of restaurant staff jumping ship.
Along with looking for higher wages, many hospitality workers leave for other restaurants seeking growth opportunities or a better fit for their personality or lifestyle. You have to make staff satisfaction and engagement a priority if you want to retain them in this competitive landscape.
This post explores some of the main reasons turnover in restaurants is so high, and what you can do about it.
Unsatisfied Restaurant Workers: What Causes Them to Leave?
Every restaurant is different, and the same goes for your managerial style. What works well for one will not work well for another. What is consistent is that if your staff don’t feel like their work is appreciated or properly compensated, they will soon look elsewhere.
Other than pay, we’ve outlined a couple of the primary reasons that might be the cause of staff turnover rates.
1. Poor Personality Fit
It can be tempting to hire the first person who walks in the door when you are short on staff. Qualifications are one thing, but personality is another. If turnover is high in your restaurant, it could be that you are not hiring people who will fit well into your team dynamic.
Involve other senior members of your staff in the hiring process, and ask the potential candidate about their short and long-term goals. Check as many references as you need to be comfortable in your decision.
2. Inconsistent Scheduling
Inconsistency in work can lead to lots of issues in people’s lives, particularly when shifts are planned last-minute or your staff frequently call in sick. Personal plans need to be canceled or shifted, other jobs reshuffled, sleep patterns are thrown off. Young workers in particular value their free time, and frequent last-minute changes can cause resentment.
On the other side of the equation, staff can suffer financially if their work hours are reduced too much week after week.
3. Lack of Training Opportunities
Opportunistic staff will always look for ways to grow their skill set. If you don’t provide any cross-training for your staff to help them grow, they will look to another restaurant that will.
4. Lack of Recognition
Restaurant work is tiring, and you need to be a beacon of positivity even if you are tired yourself. If you neglect to recognize the hard work your staff does for you, they might fly the coop.
Small gestures go a long way. Thanking your staff at the end of the day and complimenting them on something they did well will foster their loyalty to you and the business.
3 Ways to Keep your Shift Schedule Staffed in 2019
Your restaurant is only as good as your staff!
Any negativity from your staff can quickly spread and cause recurring problems. Preventing high turnover is often as simple as regular communication with your team and encouraging and implementing feedback.
1. Engage With your Team
Transparency in this day in age is key. Your staff will become uneasy or bitter if they feel recurring issues aren’t being addressed or that the stress of the management is trickling down to them.
If you aren’t already, you should be holding regular staff meetings. These meetings should cover both success and challenges, acknowledge hard work, and provide opportunities for staff to provide feedback on processes and the workplace in general. Be sure to also celebrate success with a round of drinks or a night out!
You should also make it clear that you are available to speak with one-on-one if a team member has a concern they don’t want to voice publicly.
When your staff feels like they are active participants in directing the restaurant towards success, they will be less likely to leave.
2. Plan Great Shifts
When you are planning shifts it is important to consider the impact on your staff. Asking staff to work an evening shift and then open up early the next morning is not ideal.
When possible, you should ensure your staff have the same shifts weekly. When this is not possible, planning shifts up to a month in advance allows them to make their plans around them, or switch with each other if need be.
Another consideration when scheduling is to avoid putting staff who don’t like each other on the same shifts. On the other hand, putting staff who work really well together on a shift boosts morale!
3. Make Use of Gig Workers
Are you seeing your staff get frustrated by long work hours or frequent last-minute shift changes? Having a system in place to bring in on-demand workers as a backup can help.
Hyr is a mobile platform that specializes in providing temporary workers for the hospitality sector. Our pros are vetted and rated so you know they have the skills to keep up with your staff.
When you post a shift you will be able to view all of the pros who applied and chat with them directly in the app. Hyr takes care of payroll, taxes and insurance, making bringing in a temporary worker a snap.
Restaurant Staffing: Keeping Superstar Talent
You will quickly see a radical shift in your restaurant when you make staff satisfaction a priority. Along with reduced turnover, you should begin to see higher staff morale and more initiative to take shifts or contribute ideas.
When you respect and appreciate your staff, they will do the same for you in turn.
If you are interested in giving Hyr a try to reduce the crunch of your staff, reach out to us for a chat.