Hiring Hospitality Staff: Tips to Finding the Right Worker

Hiring in Hospitality: Challenges that you May Face


Hiring in hospitality can be challenging. With over 14 million hospitality staff workers working in the industry in New York alone, it is very competitive. That is why business owners need to prepare for any hiring challenges they may face when expanding their team.

The hospitality industry – and restaurants, in particular, can get hit hard when things change. These changes can be anything from technological advancements to seasonality swings. Businesses and hospitality staff workers need to keep up with the demand when things change. If they don’t, hospitality businesses can face a skills shortage. And since great hospitality staff can drive the success of your business, being fully staffed and finding the right talent is key.  

The flexible, competitive nature of the industry can make hiring a challenge. The turnover rate in the industry is on average over 30%.  If a worker is not happy with their schedule or aren’t earning enough income, they are quick to find another role. This is possible because of the competitive nature of the workforce.

4 Tips to Finding the Perfect Addition to your Hospitality Staff


Hiring staff will be the most important decision that you make as a business owner. A new hire has the potential to earn your business a customer for life, or give you a reputation problem. So, you can’t afford to get the hiring process wrong.

There are four main things to keep in mind when finding the right worker for your business. These are:

  • Focus on their attributes
  • Make them want to commit
  • Have a great job posting
  • Think outside the box

Know their Attributes


Soft skills are the word of the day when it comes to hiring hospitality staff. These hospitality workers will determine the success of your business. So, it is important that you focus on their personality and attributes.

Paint a picture of your dream worker and know what attributes you want them to have. This will make all the difference. In a competitive market, having the best workers on board your team will help you to succeed.

So, make a list of all the attributes that they should have and use this to help you find the perfect worker for your team.

Make Them Want to Commit


All workers want to make a difference in their role and feel a connection to the business they work for. When hiring hospitality staff you need to clearly communicate what their role will entail, the core values of your business and how they fit into the big picture of the business. This will make approach the job on a more personal level and will encourage them to commit to the role.

Perfect your Job Post


Without a great job post, you are setting yourself up for failure. In a highly competitive market, there is no room for errors. Make sure that your job post highlights the attributes of the worker that you are looking and clearly describes the tasks that will need to be carried out.

A job profile should leave an applicant completely clear and confident on what it is that a business is looking for. This will also ensure that you don’t waste any time interviewing the wrong applicants while the perfect ones are going to your competitor.   

Think Outside the Box


To find the right hospitality staff for you it may require some thinking outside of the box. You now know who your dream team member is and the right posting that will get their attention. But are you looking for them on the right platform?

Shift work apps are a great way to connect with potential hospitality workers. As the hospitality industry is so competitive, you need to be visible in the places that potential candidates are searching. As more people use their smartphones when searching for their next gig, you may need to change where you hire.

If you are interested in learning more about how a shift work app could work for you, get in touch with our support team today.


I’ve been working in the hospitality industry for a few years now and picking up temp shifts through Hyr is a great way for me to not only build connections, but learn personal techniques from the cities top chefs!

Filippe Cruz

Your Superstar Hospitality Staff is Just Around the Corner


Your hospitality staff are the face of your business and drive its success. So, you must make sure that they are exactly what you need. Paint a picture in your mind of your dream employee’s attributes and personality. Communicate clearly how they will make a difference in your business.  Craft a great job posting and think outside the box when hiring.

Taking these tips on board will be sure to help you when hiring the perfect members for your hospitality team.