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High turnover rates in the hospitality industry has always been high, but the recent numbers are staggering. In 2016 the US Bureau of Labor Statistics reported that the hospitality turnover rate [...]

Think you don’t need to train customer-facing temp workers or seasonal staff? Think again. Even during the busy holiday season, when consumers are in a rush, they still expect a high level of [...]

Gig Workers: Filling On-Demand Positions The gig economy is exploding. That fact is hard to ignore. Yet, many business owners are still unsure as to what benefits this new working economy can [...]

Managing Millennial Gig Workers: Keeping Them Happy Millennials are now the most populous generation in today’s workforce. So, as a business owner, you will need to learn the best way to manage [...]

Trendy products, glossy merchandising and prime locations can make a retail store. But happy workers make retail stores thrive. For them to be happy, the retail space needs to have a sense of [...]